Privacy Policy
Last updated: May 13, 2026 (CCPA/CPRA + GPC + AADC update)
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
Airo Mail accesses your Gmail account data (including email content, metadata, attachments, and labels) solely to provide email client functionality. We do not use your Gmail data for advertising or share it with third parties except as described below, and never for their own marketing or advertising purposes
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Application refers to Airo Mail, the software program provided by the Company.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Production Ready LLC, 406 Sanchez Street, San Francisco, CA 94114.
- Country refers to: California, United States
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Google refers to Google LLC.
- Google API Services refers to Google LLC’s APIs, services and tools that the Application may utilize.
- Gmail refers to Google’s Email product, Gmail.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Application.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- GDPR refers to the General Data Protection Regulation (EU) 2016/679, a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area.
- Data Controller refers to the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
- Data Subject means any living individual who is using our Service and is the subject of Personal Data.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email addresses
- First name and last name
- Profile pictures
- Usage Data
- Billing Address
Email Messages
We integrate with Gmail to store your email messages.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
Consent to Share Consumption Data with Apple
By using our app and making in-app purchases, you consent to our sharing of data regarding your usage and consumption of purchased content with Apple, as part of our efforts to resolve refund requests. This information may include details about how you have accessed and interacted with the purchased content. The purpose of sharing this data is to help Apple make an informed decision regarding refund requests. We ensure that such data sharing is done in compliance with Apple’s policies and only as necessary to process your requests.
Google API Services User Data Policy Compliance
When you use our Application with Google API Services, we adhere to Google API Services User Data Policy . Specifically:
Google API Scopes Justification
Airo Mail requires Google OAuth scopes to support full email client functionality, including but not limited to:
- Sending/replying to emails
- Reading emails and attachments
- Managing labels (e.g., archive, star, trash)
- Using Gmail search
- Enabling real-time updates via Gmail Watches
- Showing contact names and photos alongside email addresses
- Improving message readability and usability
- Uploading large email attachments to Google Drive and inserting shareable links into outgoing messages
- Analyzing your Google Drive files and their sharing permissions to detect and help you remediate over-exposed files (for example, files shared publicly, shared by link, indexed by search engines, or shared with people who no longer need access), including revoking shares, lowering access roles, disabling link discovery, and removing or trashing files at your direction
- Categorizing and searching your own Google Drive and email content within the Application to help you find and organize your information
Appropriate Access
We only request access to the Google API scopes that are necessary for the permitted Application Type as described in Google’s product-specific policies. We will only request the minimum necessary permissions to provide you with the requested services.
Limited Use of Data
Our use of data obtained through Google API Services (including raw data and data aggregated, anonymized, or derived from them) is strictly limited to:
- Providing or improving user-facing features that are prominent in our Application’s user interface;
- We will not transfer data obtained from Google API Services, except:
- To provide or improve your appropriate access or user-facing features that are visible and prominent in our Application’s user interface and only with your explicit consent;
- For security purposes (such as investigating abuse);
- To comply with applicable laws; or
- As part of a merger, acquisition, or sale of assets after obtaining your explicit prior consent.
- We do not allow humans to read your data obtained through Google API Services, unless:
- We have first obtained your affirmative agreement to view specific messages, files, or other data;
- It is necessary for security purposes (such as investigating a bug or abuse);
- It is necessary to comply with applicable law; or
- The data (including derivations) is aggregated and used for internal operations in accordance with applicable privacy and other jurisdictional legal requirements.
Google Drive Data and AI/ML Features
We access your Google Drive metadata, sharing permissions, and (where required for a feature you invoke) file content solely to provide user-facing features within the Application, specifically: (a) detecting and remediating file-sharing security risks, and (b) categorizing and searching your own Drive and email content. All such processing is performed for, and surfaced only to, the individual signed-in user.
Where these features use artificial intelligence or machine learning, Google API Services data is used only to power a personalized model that executes a user-facing feature for that specific user. We do not use, retain, or transfer Google API Services data to develop, train, or improve generalized, non-personalized, or foundational AI/ML models, and we do not store Google API Services data in conjunction with any such model.
Prohibited Uses
We will never:
- Transfer or sell your Google API Services data to third parties like advertising platforms, data brokers, or information resellers;
- Transfer, sell, or use your Google API Services data for serving ads, including retargeting, personalized, or interest-based advertising;
- Transfer, sell, or use your Google API Services data to determine credit-worthiness or for lending purposes.
We ensure that our employees, agents, contractors, and successors comply with the Google API Services User Data Policy.
Google API Services Security Compliance
When processing data obtained through Google API Services, we implement and maintain security measures that comply with Google’s API Services User Data Policy and security requirements, including:
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Security Practices and Infrastructure:
- We employ industry-standard encryption for data in transit and at rest
- We implement strict access controls limiting employee access to user data
- We maintain secure development practices and regular security reviews
- We conduct periodic vulnerability assessments and security testing
- We comply with Google’s annual security assessment requirements for restricted scopes
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Data Incident Response:
- We maintain a data incident response plan to quickly address any potential data breaches
- We will notify affected users and Google without undue delay if we detect a data breach involving Google API Services data
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Data Retention and Deletion:
- We retain Google API Services data only for as long as necessary to provide our Service
- We automatically delete Google API Services data that is no longer necessary for the purpose for which it was collected
- When you disconnect your Google account from our Application, we delete all Google API Services data associated with your account within 90 days
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Verification and Monitoring:
- We regularly verify that our data handling practices comply with our published Privacy Policy
- We monitor access to Google API Services data to prevent unauthorized use
Our security measures are designed to provide a level of security appropriate to the risk of processing your Google API Services data and to help protect your data from unauthorized or unlawful access, use, alteration, or disclosure.
Use of Your Personal Data
We do not share, sell, or transfer your Google User Data or Personal Data to third parties for their own purposes, including advertising or marketing.
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To send You product news and marketing communications: We will only send You non-transactional product, marketing, or promotional email if You have opted in via the marketing-email consent in Your Account settings. You can withdraw that consent at any time, and every marketing email includes a one-click unsubscribe link. Transactional and service messages (security notices, account changes, billing) are sent regardless of marketing-email preferences because they are necessary to operate the Service.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. In cases involving data obtained through Google API Services, we will obtain your explicit prior consent before such transfers.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We share Your personal information with the sub-processors listed at airo.email/policies/subprocessors so that they can host, store, transmit, or analyze it on Our behalf. Each sub-processor is bound by a written data-processing agreement no less protective than this Privacy Policy, including the Google API Services User Data Policy where applicable. We update the published sub-processor list before adding a new sub-processor that handles Your personal data.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. For any data obtained through Google API Services, we will obtain your explicit prior consent before such transfers.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. We will never share data obtained through Google API Services with business partners for their own purposes.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Use of Data for AI Model Training
The Company does not use Your Personal Data to train artificial intelligence models, machine learning algorithms, or similar technologies unless we have obtained Your explicit consent for such purpose. If we do request Your consent for AI training purposes:
- We will clearly explain how Your data would be used
- We will specify what types of data would be included
- We will provide the option to withdraw Your consent at any time
- We will ensure any data used for AI training is anonymized to the fullest extent possible
If You wish to provide consent for Your data to be used for AI model training, You can do so through Your Account settings. Even if You provide consent, You maintain the right to request deletion of Your data in accordance with the deletion rights outlined in this Privacy Policy.
Lawful Bases for Processing (GDPR Art. 6 and Art. 9)
If You are in the European Economic Area, the United Kingdom, or Switzerland, We rely on the following lawful bases for each category of processing:
| Processing activity | Lawful basis |
|---|---|
| Account creation, authentication, and mailbox synchronization (reading, sending, labeling Your email) | Performance of a contract — Art. 6(1)(b) |
| Billing, subscription management, and tax record-keeping | Performance of a contract — Art. 6(1)(b); legal obligation — Art. 6(1)(c) |
| AutoFile and other AI-powered email triage features applied to Your own mailbox | Performance of a contract — Art. 6(1)(b) |
| Service-related transactional emails, security notices, and push notifications | Performance of a contract — Art. 6(1)(b) |
| Security monitoring, fraud prevention, abuse investigation, audit logs | Legitimate interests — Art. 6(1)(f); balancing test on file with the Privacy Lead |
| Product analytics and crash reporting with identifiers (PostHog, Firebase Analytics, Crashlytics) | Consent — Art. 6(1)(a). Off by default; toggle in Account → Privacy. |
| Marketing emails about Airo products | Consent — Art. 6(1)(a) and applicable ePrivacy rules. Off by default. |
| Use of Your mailbox content to train or fine-tune AI models | Explicit consent — Art. 6(1)(a) and Art. 9(2)(a) where special-category data may appear. Off by default. |
| Disclosures to law-enforcement or in response to legal process | Legal obligation — Art. 6(1)(c) |
| Asset transfers in a merger, acquisition, or financing | Legitimate interests — Art. 6(1)(f), with notice; Your explicit prior consent for Google API Services data |
Where We rely on consent, You can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Where We rely on legitimate interests, You can object under GDPR Art. 21 (see below).
Retention of Your Personal Data
We retain Personal Data only for as long as necessary for the purposes described above, and apply the following concrete retention periods. Where We are legally obligated to keep data longer (for example tax records), We do so for the minimum period required.
| Data | Retention | How it is enforced |
|---|---|---|
| Account profile, settings, consent records | While Your account is active; deleted 30 days after account closure | cleanupRevokedAccounts job |
| Email message bodies, threads, attachments, AI annotations | While the underlying mailbox account is connected; cascade-deleted within 30 days of disconnecting the account or closing Your Airo account | Foreign-key cascades + cleanupRevokedAccounts |
| OAuth tokens (encrypted at rest with Cloud KMS) | While the mailbox account is connected; deleted immediately on revocation | credentialVault + revocation handlers |
| AutoFile recommendations | 90 days rolling | deleteOldAutofileRecommendations job |
| Audit log entries | 2 years rolling | dataRetention job |
| Push-notification receipts | 30 days | dataRetention job |
| Shipment tracking, trip records, calendar event extracts | Variable; pruned once the underlying event is in the past | cleanupStale* jobs |
| Backups in Google Cloud Storage | 30 days after account deletion | GCS bucket lifecycle policy |
| Marketing email suppression list (after unsubscribe) | Kept indefinitely as a do-not-contact record so We can honor Your unsubscribe | Suppression-list table |
| Cloud Logging error logs / traces | 30 days | GCP log bucket retention |
We also retain Usage Data for internal analysis where consented; aggregated and anonymised data may be retained for longer to monitor security and Service quality.
Transfer of Your Personal Data
Where Your data is stored. Our primary production infrastructure runs on Google Cloud Platform in the United States (region us-central1, Council Bluffs, Iowa). Encrypted backups are stored in the same region. Limited operational tooling (error logs, secret management, billing) may process Your data elsewhere in the United States or in the European Union as listed in our sub-processor page .
Transfers from the EEA, UK, and Switzerland to the United States. The United States is not the subject of a finding of adequacy by the European Commission of general application. Where We transfer Personal Data of EEA, UK, or Swiss residents to the United States or another third country, We rely on the European Commission’s Standard Contractual Clauses (Module 2 or 3 as applicable), the UK International Data Transfer Addendum, and the Swiss FDPIC-approved version of the SCCs. Copies of the executed safeguards are available on request to privacy@airo.email.
Supplementary measures. All Personal Data is encrypted in transit (TLS 1.2+) and at rest. Sensitive third-party credentials We hold on Your behalf receive an additional encryption layer at the application level, using Google Cloud KMS, before being written to the database, so that database-level access alone is insufficient to read them. Employee access to production data requires multi-factor authentication and is audit-logged.
Your submission of Personal Data while located in a jurisdiction whose data-protection laws differ from those of the United States represents Your agreement to that transfer, subject to the safeguards described above.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us by emailing privacy@airo.email.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
GDPR Data Protection Rights
If You are in the European Economic Area (EEA), the United Kingdom, or Switzerland, You have the following rights in relation to Your Personal Data under the General Data Protection Regulation (EU) 2016/679, the UK GDPR, and the Swiss FADP:
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The right to be informed — You have the right to receive clear information about how We process Your Personal Data, which this Privacy Policy provides.
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The right of access (Art. 15) — You have the right to obtain confirmation that We process Your Personal Data and to receive a copy. The first copy is provided free of charge. We may charge a reasonable fee based on administrative costs only for additional copies or where Your request is manifestly unfounded or excessive (in particular because of its repetitive character); in such cases We may also refuse to act on the request and will explain why.
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The right to rectification (Art. 16) — You have the right to have inaccurate Personal Data corrected and incomplete Personal Data completed.
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The right to erasure / “right to be forgotten” (Art. 17) — You have the right to have Your Personal Data deleted in the circumstances set out in the GDPR. Some data may need to be retained where We have a legal obligation or another lawful basis to keep it.
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The right to restrict processing (Art. 18) — You have the right to ask Us to limit the way We use Your Personal Data in defined circumstances.
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The right to object (Art. 21) — You have the right to object at any time to processing carried out on the basis of legitimate interests, and an absolute right to object to processing for direct marketing purposes.
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The right to data portability (Art. 20) — Where We process Your Personal Data on the basis of consent or contract by automated means, You have the right to receive a copy in a structured, commonly used, machine-readable format, and to ask Us to transmit it to another controller where technically feasible. We deliver portability exports as JSON archives.
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Rights in relation to automated decision-making (Art. 22) — Our service uses automated processing to triage Your inbox (AutoFile) and to extract structured data such as trips, shipments, and calendar events from Your emails. We do not believe this processing produces legal effects or similarly significant effects on You within the meaning of Art. 22(1), because it is a productivity assistant whose outputs You confirm or override. You can disable AutoFile in Settings and request human review of any outcome by contacting privacy@airo.email.
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The right to withdraw consent (Art. 7(3)) — Where We rely on Your consent, You can withdraw it at any time in Account → Privacy, without affecting the lawfulness of processing before withdrawal.
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The right to lodge a complaint with a supervisory authority (Art. 77) — You have the right to lodge a complaint with Your local data-protection authority. A full list is published by the European Data Protection Board at edpb.europa.eu/about-edpb/about-edpb/members_en . UK residents can complain to the Information Commissioner’s Office at ico.org.uk . Swiss residents can contact the Federal Data Protection and Information Commissioner at edoeb.admin.ch . We would appreciate the opportunity to address Your concerns before You contact a supervisory authority, but You are not required to do so first.
How to exercise Your rights
To exercise any of these rights, email privacy@airo.email with “GDPR Request” in the subject line, including:
- Full name and the email address associated with Your Airo account.
- Which right(s) You wish to exercise.
- Any context that will help Us locate the relevant Personal Data.
We will:
- Acknowledge receipt within 7 days.
- Verify Your identity proportionately to the sensitivity of the request.
- Provide a substantive response without undue delay and in any event within one month of receipt of the request, as required by GDPR Art. 12(3).
- Where a request is particularly complex or where We have received a number of requests from You, We may extend the response period by up to two further months. In that case We will notify You of the extension and the reasons for the delay within one month of receiving Your request. The total response time will never exceed three months from receipt.
- If We decide not to act on Your request, We will inform You within one month of the reasons and of Your right to lodge a complaint with a supervisory authority and to seek a judicial remedy.
Responses are provided free of charge. We may charge a reasonable fee or refuse to act only where Your requests are manifestly unfounded or excessive (Art. 12(5)).
Article 27 EU and UK Representatives
Because the Company is established outside the EEA and the United Kingdom, We have appointed representatives under GDPR Art. 27 and UK GDPR Art. 27 to act as a point of contact for EEA and UK residents and supervisory authorities.
- EEA Representative: Appointment in progress. Until published here, EEA residents and supervisory authorities can reach Us at privacy@airo.email.
- UK Representative: Appointment in progress. Until published here, UK residents and the Information Commissioner’s Office can reach Us at privacy@airo.email.
You can always contact Us directly at privacy@airo.email, but contacting the Representative when appointed will not delay Our response.
California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights are in addition to anything else described in this policy.
Categories of personal information we collect. In the past 12 months we have collected the following CCPA-defined categories: identifiers (name, email address, account identifiers), commercial information (subscription state), internet or other electronic network activity information (app usage events when you have opted in to product analytics), geolocation data (only when you explicitly add a mailing address), and the contents of your email mailbox and calendar (as required to deliver the service you signed up for). We do not collect biometric, sensory, or characteristics of protected classifications.
Sources. Directly from you, from your connected mailbox provider (Google or Microsoft), and from devices you use to access Airo.
Business purposes. Delivering the email-client service you signed up for; processing payments; security and fraud prevention; analytics (when consented); and complying with legal obligations.
Sale or sharing of personal information. We do not sell or share your personal information as those terms are defined under CCPA / CPRA. We do not engage in cross-context behavioral advertising. This means there is no “Do Not Sell or Share” choice to make for our service; the answer is already no. A standing link to a Do Not Sell or Share My Personal Information page is published in the footer of every page of the Service so that a California resident can confirm this and submit a request even though there is nothing to opt out of.
Global Privacy Control (GPC). We honor the Global Privacy Control browser signal. When your browser indicates GPC (via the Sec-GPC: 1 request header or navigator.globalPrivacyControl), we treat the session as opted out of sale and sharing, disable non-essential analytics for the session, and apply the same opt-out to any future processing that could fall in scope of CCPA / CPRA “sale” or “share.” You do not need to do anything else for the signal to be effective.
Your CCPA / CPRA rights. You have the right to:
- Request to know what personal information we have collected, the categories of sources, the purposes, and any disclosures.
- Request deletion of your personal information, subject to legal exceptions.
- Request correction of inaccurate personal information.
- Request to limit the use of sensitive personal information. Airo’s only sensitive personal-information processing is reading the contents of your mailbox to deliver the service you signed up for; limiting that processing would make Airo unable to function, so this right is effectively exercised by deleting your account.
- Opt out of sale or sharing of your personal information. As stated above, we do not sell or share; submitting an opt-out still creates a permanent record on our side.
- Be free from retaliation for exercising any of these rights.
How to exercise your rights and our response timeline. To exercise any of these rights, visit the California Privacy Request page or email privacy@airo.email with “California Privacy Request” in the subject line. Under Cal. Civ. Code §1798.130 we will:
- Acknowledge receipt within 10 business days.
- Verify your identity using your account email; for deletion or correction requests we may require an additional verification step proportionate to the sensitivity of the data.
- Provide a substantive response within 45 days of receipt. Where reasonably necessary we may extend the response period by one additional 45 days; in that case we will notify you of the extension and the reason within the initial 45-day window. The total response time will never exceed 90 days from receipt.
- Provide all responses free of charge. We may decline manifestly unfounded or excessive requests and, where we do, we will tell you why and how to appeal.
Note that this CCPA / CPRA 45-day SLA runs in parallel with the GDPR one-month SLA described above. Where a request arrives from a person who is covered by both regimes we respond on the shorter of the two timelines.
Authorized agents. You may designate an authorized agent to submit a request on your behalf. We will require written proof of authorization and may verify your identity directly.
Minors (California Civ. Code §1798.120(c) and the California Age-Appropriate Design Code Act). We do not sell or share the personal information of any California resident regardless of age. We do not direct the Service to children under 13 and we do not knowingly process personal information of California residents under 13 without verified parental consent (see “Children’s Privacy” below). For California residents aged 13 through 17 we apply the protections set out in California’s Age-Appropriate Design Code Act, including: defaulting product analytics, crash reporting with identifiers, marketing emails, and any use of mailbox content for AI training to off; minimizing the personal information we collect to what is necessary to deliver the Service; and providing privacy information and rights notices in clear, age-appropriate language. We maintain an internal Data Protection Impact Assessment for California minors and will provide a redacted copy to the California Attorney General on request.
Retention. We retain personal information only as long as necessary for the purposes described above; see “Retention of Your Personal Data”.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. For data obtained through Google API Services, we will obtain your explicit prior consent before such transfers.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
We use industry-standard security measures, including encryption and access controls, to protect your data. The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Airo is not directed to children. We do not knowingly collect Personal Data from a child without verified parental consent.
United States (COPPA). Our Service is not intended for children under the age of 13. We do not knowingly collect Personal Data from anyone under 13. If We learn that We have collected such information without verified parental consent, We will delete it. For California residents aged 13 through 17, the AADC protections set out under “California Privacy Rights” above apply.
European Economic Area, United Kingdom, and Switzerland (GDPR Art. 8). Where We rely on consent as the lawful basis for processing — for example product analytics, marketing emails, crash reporting with identifiers, or AI-training use of mailbox content — that processing is lawful only where the data subject is at least 16 years old, unless the member state has set a lower age (no lower than 13). For users in France the threshold is 15; in Italy, Spain, and Denmark it is 14; in Ireland, Germany, Hungary, Luxembourg, the Netherlands, Poland, Romania, Slovakia, and the United Kingdom it is 13–16 as set by national law. Below the applicable age, the consent of the holder of parental responsibility is required.
If You are a parent or guardian and believe Your child has provided Us with Personal Data without the necessary consent, please contact privacy@airo.email and We will delete the information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, by email. Changes are effective when they are posted on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
By email: privacy@airo.email