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Privacy Policy

Last updated: July 19, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

Airo Mail accesses your Gmail account data (including email content, metadata, attachments, and labels) solely to provide email client functionality. We do not use your Gmail data for advertising or share it with third parties except as described below, and never for their own marketing or advertising purposes

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Application refers to Airo Mail, the software program provided by the Company.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Production Ready LLC, 406 Sanchez Street, San Francisco, CA 94114.
  • Country refers to: California, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Google refers to Google LLC.
  • Google API Services refers to Google LLC’s APIs, services and tools that the Application may utilize.
  • Gmail refers to Google’s Email product, Gmail.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Application.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • GDPR refers to the General Data Protection Regulation (EU) 2016/679, a regulation in EU law on data protection and privacy for all individuals within the European Union and the European Economic Area.
  • Data Controller refers to the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Subject means any living individual who is using our Service and is the subject of Personal Data.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email addresses
  • First name and last name
  • Profile pictures
  • Usage Data
  • Billing Address

Email Messages

We integrate with Gmail to store your email messages.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

By using our app and making in-app purchases, you consent to our sharing of data regarding your usage and consumption of purchased content with Apple, as part of our efforts to resolve refund requests. This information may include details about how you have accessed and interacted with the purchased content. The purpose of sharing this data is to help Apple make an informed decision regarding refund requests. We ensure that such data sharing is done in compliance with Apple’s policies and only as necessary to process your requests.

Google API Services User Data Policy Compliance

When you use our Application with Google API Services, we adhere to Google API Services User Data Policy . Specifically:

Google API Scopes Justification

Airo Mail requires Google OAuth scopes to support full email client functionality, including but not limited to:

  • Sending/replying to emails
  • Reading emails and attachments
  • Managing labels (e.g., archive, star, trash)
  • Using Gmail search
  • Enabling real-time updates via Gmail Watches
  • Showing contact names and photos alongside email addresses
  • Improving message readability and usability

Appropriate Access

We only request access to the Google API scopes that are necessary for the permitted Application Type as described in Google’s product-specific policies. We will only request the minimum necessary permissions to provide you with the requested services.

Limited Use of Data

Our use of data obtained through Google API Services (including raw data and data aggregated, anonymized, or derived from them) is strictly limited to:

  1. Providing or improving user-facing features that are prominent in our Application’s user interface;
  2. We will not transfer data obtained from Google API Services, except:
    • To provide or improve your appropriate access or user-facing features that are visible and prominent in our Application’s user interface and only with your explicit consent;
    • For security purposes (such as investigating abuse);
    • To comply with applicable laws; or
    • As part of a merger, acquisition, or sale of assets after obtaining your explicit prior consent.
  3. We do not allow humans to read your data obtained through Google API Services, unless:
    • We have first obtained your affirmative agreement to view specific messages, files, or other data;
    • It is necessary for security purposes (such as investigating a bug or abuse);
    • It is necessary to comply with applicable law; or
    • The data (including derivations) is aggregated and used for internal operations in accordance with applicable privacy and other jurisdictional legal requirements.

Prohibited Uses

We will never:

  • Transfer or sell your Google API Services data to third parties like advertising platforms, data brokers, or information resellers;
  • Transfer, sell, or use your Google API Services data for serving ads, including retargeting, personalized, or interest-based advertising;
  • Transfer, sell, or use your Google API Services data to determine credit-worthiness or for lending purposes.

We ensure that our employees, agents, contractors, and successors comply with the Google API Services User Data Policy.

Google API Services Security Compliance

When processing data obtained through Google API Services, we implement and maintain security measures that comply with Google’s API Services User Data Policy and security requirements, including:

  1. Security Practices and Infrastructure:

    • We employ industry-standard encryption for data in transit and at rest
    • We implement strict access controls limiting employee access to user data
    • We maintain secure development practices and regular security reviews
    • We conduct periodic vulnerability assessments and security testing
    • We comply with Google’s annual security assessment requirements for restricted scopes

  2. Data Incident Response:

    • We maintain a data incident response plan to quickly address any potential data breaches
    • We will notify affected users and Google without undue delay if we detect a data breach involving Google API Services data

  3. Data Retention and Deletion:

    • We retain Google API Services data only for as long as necessary to provide our Service
    • We automatically delete Google API Services data that is no longer necessary for the purpose for which it was collected
    • When you disconnect your Google account from our Application, we delete all Google API Services data associated with your account within 90 days

  4. Verification and Monitoring:

    • We regularly verify that our data handling practices comply with our published Privacy Policy
    • We monitor access to Google API Services data to prevent unauthorized use

Our security measures are designed to provide a level of security appropriate to the risk of processing your Google API Services data and to help protect your data from unauthorized or unlawful access, use, alteration, or disclosure.

Use of Your Personal Data

We do not share, sell, or transfer your Google User Data or Personal Data to third parties for their own purposes, including advertising or marketing.

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. In cases involving data obtained through Google API Services, we will obtain your explicit prior consent before such transfers.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You. Any Service Providers we use must comply with the same data protection standards described in this policy, including the Google API Services User Data Policy when applicable.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. For any data obtained through Google API Services, we will obtain your explicit prior consent before such transfers.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions. We will never share data obtained through Google API Services with business partners for their own purposes.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Use of Data for AI Model Training

The Company does not use Your Personal Data to train artificial intelligence models, machine learning algorithms, or similar technologies unless we have obtained Your explicit consent for such purpose. If we do request Your consent for AI training purposes:

  1. We will clearly explain how Your data would be used
  2. We will specify what types of data would be included
  3. We will provide the option to withdraw Your consent at any time
  4. We will ensure any data used for AI training is anonymized to the fullest extent possible

If You wish to provide consent for Your data to be used for AI model training, You can do so through Your Account settings. Even if You provide consent, You maintain the right to request deletion of Your data in accordance with the deletion rights outlined in this Privacy Policy.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

If We transfer your personal data from within the European Economic Area (EEA) to outside the EEA, We will take steps to ensure Your Personal Data is protected, including using standard contractual clauses approved by the European Commission.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us by emailing privacy@airo.email.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

GDPR Data Protection Rights (90-Day Response Commitment)

If you are a resident of the European Economic Area (EEA) or European Union (EU), you have certain data protection rights under the General Data Protection Regulation (GDPR). As part of our commitment to GDPR compliance, we will respond to all legitimate data subject rights requests within 90 days of receipt.

Under GDPR, you have the following rights which we will honor:

  • The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service, but we will notify you of any fee before processing your request.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • The right not to be subject to automated decision-making – You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us at privacy@airo.email with “GDPR Request” in the subject line. Your request must include:

  1. Clear identification (full name and email address associated with your account)
  2. Detailed description of the specific right(s) you wish to exercise
  3. Any relevant context or additional information that will help us process your request

Upon receiving your request, we will:

  1. Confirm receipt of your request within 7 days
  2. Verify your identity to ensure the security of your personal data
  3. Process your request and provide a substantive response within 90 days
  4. If we cannot fully address your request within 90 days due to complexity or the number of requests, we will notify you within the initial 90-day period and may extend our response time by up to an additional 60 days

If we decline to take action on your request, we will inform you of the reasons for our inaction and your right to lodge a complaint with a supervisory authority and to seek judicial remedy.

We are committed to facilitating the exercise of your rights under GDPR in a transparent, accessible manner without undue delay or cost.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. For data obtained through Google API Services, we will obtain your explicit prior consent before such transfers.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

We use industry-standard security measures, including encryption and access controls, to protect your data. The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at privacy@airo.email so we can delete the information.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, by email. Changes are effective when they are posted on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: privacy@airo.email

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